Residential Back to Base Monitoring ($4.40 a week)

For 24/7 peace of mind, H&H Security provides a residential back to base monitoring service for residential alarm systems.
In the event of an alarm, panic, fire, or system trouble, a trained friendly operator can alert nominated contacts as to any number of reported alarm events for your security system.

Unlike our automated SMS monitoring service, H&H Security can be given a detailed action plan, which would be used to guide the operator as to what actions are required when certain events are reported. The operator can also monitor any actions that may have been requested, to ensure the safety and security of your family and premises.

Activation of a medical alert or panic pendant may require a confirmation phone call, and if the safety of a person cannot be confirmed, police or an ambulance may be dispatched depending on the action plan requested. Family or relatives can then be notified of the action taken and provide further advice as to what special requirements may be necessary.

A burglary may require a confirmation call to any number of contacts, and if required, a mobile patrol or police can be dispatched to ascertain if any security measures have been compromised.

The alarm panel may even report low battery warnings for wireless detection devices, or system troubles, such as phone line problems, power outages or failures with detection devices.  This can be used to alert owners of potential security threats and weaknesses, before they are exploited.

View Live Alarm Status Information Online

SMS Monitoring also comes with our free Online Customer Login Portal, allowing you to view live alarm information such as:-

Alarm and alarm area arm and disarm status.

Previous alarm activation information and alarm transmission logs

Add and update contact information such as phone numbers and contact names,

Add and update alarm response information such as instructions, contacts to call, and guard response information.

What do I need for Residential Monitoring?

An alarm panel capable of reporting to an alarm monitoring station.
Most alarm panels are capable of this, however existing systems may not have the required cabling for the phone connection.
Existing alarm panels will require extra programming if they are not already monitored by H&H Security.